Last year my land lord and i agreed to do bi weekly payments because my husband was diagnosed and could not work .

So I'm pretty torn on this general idea.I was diagnosed with a major medical condition fairly young. 

No company is going to give you a quote for a job they didnt "diagnose" as the issue themselves.

Given your situation, there are several factors to consider when diagnosing and addressing the vacancy issue:1.

This causes at least a second trip charge from us, resulting in more expense for the owner for something that could be easily diagnosed and repaired with parts we stock on the service van. 

Try being diagnosed with ALS and TBI the come back and talk.  

There’s no indication that the leak is coming from the roof so it’s got to be from the walls or the ground but I’m at a loss on how to diagnose the cause and fix the problem.

I would be happy any time to personally walk you through where our service guarantee is located on our documents, I assure you it's on there :-) Sorry the process fell short of your expectations, to find the best fit within our network it's important to understand a perspective clients current tax situation to diagnose the best solution, a more full explanation can be found in the video in your appointment confirmation email as well.

While we were working on the first unit, my husband was diagnosed with cancer and we put the project on hold for his treatment.

In fairness exterior leaks can be tricky to accurately diagnose no matter who is managing the process.