And the only "client" reviews I've seen mention that their customer service is non responsive and difficult to get a hold of once you're purchased their services.

I may be misremembering this next part, but I recall one of the RTR podcast episodes where he mentions that RTR keeps all the “10’s” and gives the “9’s, 8’s, and 7’s” to the customers.

As you said, this allows you to track LLCs (locations) and properties (classes and/or customers).

These give bathrooms that extra-custom touch.

Their customer service was poor.  

If you have questions about anything to do with PPR, just call them, they've always had great customer service with me. 

The out of the box strategies and set ups sold will never replace customized AP/Tax strategies based on individualized circumstances. 

I've heard nothing but complaints from customers AND their franchise agents reegarding the quality of their 800-number service center. 

Each one of those things can make or break an approval and the end goal of cash flow.Feel free to reach out I enjoy helping and those states are where I focus as well as my friends, family and my customers/investors.

Basically does it all and the customer service and response time on the in app or online chat is insanely fast.