Was it through internet search/referral/ other channels? 

It’s best to have a multi-channelled approach (sms, email, ringless voicemails, and AI voice calling).

Considering they changed their name twice...Has there been any communication from the GP to you?

He has a free YouTube channel and a Facebook group as well.

The communication features are fragmented to chat with residents and only email owners.  

Easiest thing to do is to utilize your channel manager to create one (most have this feature) or maybe consider houfy.com or craftedstays.co, they are specific for creating direct websites.

Over the weekend she packed up and moved out - no heads up, no communication, no complaints.

. - thank youHey Eric, I also have questions and also have lack of communication.

Assuming you hire a contractor who is qualified, keeping things on track is all about communication (this goes both ways - from contractor to client and client to contractor)

Some design and amenity ideas:+ Welcoming living space with plush seating for family hangouts+ Coffee bar or stocked tea station for early mornings before campus events+ Dining table or breakfast nook perfect for family meals+ Dedicated workspace for parents who need to check in on workFor sports fans, tap into their game-day energy and make your STR the go-to spot for a fun, convenient stay:+ Big, comfortable seating & a great TV setup (think oversized couch, streaming sports channels)+ Game-day essentials like a mini fridge stocked with game-day snacks/drinks+ Outdoor space with a grill & seating for pre- or post-game gatherings+ Good parking (sports fans hate scrambling)+ Team spirit decor touches (subtle, not tacky—think framed sports prints, not full-on mascot murals)Your design & reviews will do most of the marketing but to market directly to these guests:🎯 List your STR on sites where parents and alumni book (if allowed)🎯 Partner with local businesses—coffee shops, sports bars, or tailgate services—where your ideal guests hang out🎯 Optimize your listing title and description with phrases like “Perfect for Visiting Parents & College Game Days”🎯 Time any discounts/promotions around major campus events—homecoming, graduation, big rivalry gamesThink of it this way, you’re not just offering a place to stay—you’re creating an experience they’ll want to book again and again.