@Cole Bossert I think @Sarah Kensinger and others have touched on the biggest qualities, especially communication.

Yes, they do nickel and dime some but the are competent and communicative.

The lenders were very good and communicating at first, but as we got close to closing, we could not reach a single person in the company during business hours.

Unfortunately, my experience has been problematic, to put it mildly:* Communication: There were significant communication issues, including difficulty scheduling calls, which is still an ongoing problem.* Additional Charges: Jenny requested that I deposit on her checking account an additional $20-25k for her to purchase furniture, which I refused because I thought it was very strange, opting to give my card # instead.* Work Quality: Jenny never showed up to the house, she sent 2 people instead, she never mentioned she would not show up herself, she never asked for approval to send two others instead, they did not complete the job, and there were multiple unauthorized charges on my card.* Receipts and Expenses: Once I brought to Jenny's attention that we were 20k above budget, she refused for days to give me the receipts, saying that I needed to give her my credit card statement first.

It took more time and back and forth communication than was needed, and compared poorly with other refinancings we have gone through.

Owners do NOT pay PMC's enough to risk violence.4) How is their inconsistent communication really negatively affecting the management of the property?

I was very impressed with the communication and the easy process.

I always cover my experience, the brokerages experience, and expectations with communication - 9 - 5, M-F, 24 hr turnaround during business hours, and the owner can reach out to me personally when the team isn't present. 

Communicate with your tenant on tasks you are uncertain about and confirm if there are comfortable living with fixes you completed or if they would like a professional.

Communicate expectations upfront—because once they start double-parking or treating the place like a frat house, it’s game over.Cameras, Cameras EverywhereYou’d think adults wouldn’t steal each other’s food, right?