I currently use other CRM software to manage tasks/future items and use QuickBooks for invoicing/bookkeeping.

If you have your "before" photos documenting move in condition, and a photo of move out condition, with an invoice for the cost of refinishing or touching up the top as necessary, simply deduct it from SD, send them copies of all.

No way I could do this all myself, my licensed assistant does all the BPOS and a lot of the REO invoicing and billing as well as other tasks I hate doing.

Strengthen your case by collecting evidence like photos, videos, repair invoices, and communication records.

I never wanted my clients to think that I simply came in, poked around for a few hours, and then handed them an invoice without solving their issue.

The wood along the bottom of the vanity is warped and one of the drawers cannot open properly.they had 3 kids so needless to say there is plenty of additional damage but these are the main items that need remediation.we are in NJ and I have all the original contracts and invoices from the floors and the vanity. 

Enter a maintenance request, assign a vendor, attach a fake invoice.

Take photos to show move out condition and if the cleaning and lost rent total more than the deposit, send him the invoice saying you're keeping the deposit and he owes you $x. 

At 1:15pm today (3 January 2020), I get an invoice from Contractor 1 for the plowing that was done on January 2nd. 

Friendly letters do not change behavior...Invoices do.