For example, it's difficult to appease a situation if 1 tenant claims they're using less electric/gas than another. 

This and having to be in texas on the 27th will make it difficult to deal with.

I don't even think its worth a sub-toSounds like you spoke to collections (who will tell you anything to get money) and not loss mitigation, as paying back due balances are NEVER part of a short sale.

It is difficult to give you sound advice without knowing much about you.  

It's difficult to see how a tenant will be after screened and signing a lease.

this is very, very difficult to do at a distance. 

If not, it’s likely going to be difficult.

What you want is an agent with experience who knows how to negotiate, watch your back, navigate difficult situations, understand contracts and law, provides an objective cross-check, etc.

If you are looking to be an investor then I would suggest you don't be an agent that is a poor mans game and it will make it way more difficult to find deals. 

It can be difficult to provide any predictive info (while scrambling in reaction to a worldwide pandemic), but at least a status update is always good.