I always cover my experience, the brokerages experience, and expectations with communication - 9 - 5, M-F, 24 hr turnaround during business hours, and the owner can reach out to me personally when the team isn't present. 

Yes, they do nickel and dime some but the are competent and communicative.

I was very impressed with the communication and the easy process.

If you have clearly communicated your requirements to the prospect, then they are simply not adhering to them.

I’ve also learned the hard way that good communication with your team and third parties is just as important as organization.

We communicate mostly via text msg.

We have one as a rental and have long term tenants there who are great and we have good communication in both directions.

Assuming you already paid for the first occurrence, if it happens again and the plumber doesn't find anything wrong then, yes, the tenant should be responsible for the invoice.Your PM should be setting those expectations when they communicate with your tenant."

Based on the excessive amount of hours spent and the lack of prior authorization as agreed upon and taking into account our prior communications regarding minimum acceptable owner distributions, I must insist at least the labor portion of the repairs be refunded.

I've seen a few instances on the biggerpockets youtube channel where the comments were suggesting the data used in calculations wasn't accurate.