I've been a solo broker for well over 20 years and can spot a serious buyer/seller very quickly. 

Expenses do not take a break so until you have no expenses taking breaks should be quick and infrequent. 

But in terms of the company you asked about a quick search shows there are a lot of people that are not happy with the service. 

Structured LearningReal estate tends to attract people who have shiny object syndrome.

When I had any questions they responded quickly or as reasonably quickly as they could.

Hi David, If building long-term equity and scaling quickly are priorities, then option 2 aligns better for you. 

Platforms like Angi or a quick Google search can also help you find reliable options.

Here’s my recommendation to get it under control: For a quick fix, start by sealing up any gaps using acoustic caulk around outlets, baseboards, or other small openings.

Scalable yes, quickly scalable?

You should track your own units expenses as well so when you move out, you can quickly reclaim any expenses or depreciation you built on the personal unit when converted into a 2nd business unit which would then be included on your schedule E.You also write off half of your property taxes, insurance, HOA dues, or any shared expense.