Also google their name and cell phone number.

So we gave our tenant his phone number, and he arranged a day for it to get fixed.

Hard money is pretty common.

A phone call will answer all the questions or a quick visit is better, set an appt. 

Dealing with RejectionRejection is common in real estate, whether it’s lost listings or clients choosing another agent.

My first reply I was saying a flat fee is common, there are plenty of agents that charge a minimum of whatever amount.

I'm not sure I would get to cute trying to squeeze every time out of it now with a lease that might cause you issues in the future, but the scenario you describe is common and probably smart. 

Common problem, no easy answer:(We try to allow our owner clients to arrange their own maintenance, but have learned the hard way there MUST be limitations:1) They can't hire our people!

As a result, price gouging has become a common issue.

The more common one is a flat value for the ADU, like they would for a pool or another bonus.