I’ve also learned the hard way that good communication with your team and third parties is just as important as organization.

If you have clearly communicated your requirements to the prospect, then they are simply not adhering to them.

We communicate mostly via text msg.

We have one as a rental and have long term tenants there who are great and we have good communication in both directions.

I must have told my Roofstock agent at least 5 times that I would credit EVERYTHING the buyer wanted....it was still never communicated to the buyer. 

Are they good communicators?

Based on the excessive amount of hours spent and the lack of prior authorization as agreed upon and taking into account our prior communications regarding minimum acceptable owner distributions, I must insist at least the labor portion of the repairs be refunded.

I would work on my communication of my processes including letting them know asap of their schedule with me. 

Yeah, under any other circumstances, I'd suspect that, but I'm certain based on past communication that they are simply no longer responding.

However, we are taking over from a PM to self-manage and are inheriting the current setup.Our biggest concern is that this first communication from the tenant was a sob story asking for $500 back/off rent.