They have nice looking direct booking sites, but I'm more curious about their digital marketing training and crm software included with their package. 

Tenants should pay  utilities - they're consuming those and landlords should 'inspect' what they expect on a quarterly basis and that includes verifying that utilities are current.  

We actually CAN'T explain what we are seeing if we are operating on the "purely rational actor" hypothesis (as you implicitly observe), we MUST include highly irrational and emotional individuals to explain what we are seeing.- Investor uncertainty.

They have help pages and support.Airbnb has a multitude of problems, including their extenuating circumstances auto refund to guest.Booking.com help I find very useful.

We typically pay somewhere in the range of $3500 for a new, basic furnance, including install, if there are no other modifications to the system required.  

I had specifically asked for numbers including mortgage payments and they emailed to me.

.: Brooo I told you that toledo one was a D area Irrelevant what area it is, Its ALL about price, screening and doing the reno correctly Lets "agree to disagree".

I live in Charlotte and would prefer a multi-family investment property that is within a 3-4 hour drive so I'm considering areas that include: Charlotte, Raleigh / Research Triangle, Charleston, and Atlanta.

@Robert Spiegel Great question, and it’s always a balancing act when dealing with long-term tenants who’ve been fantastic overall.Based on my experience managing over 1,200 rental homes in North Texas, including areas like Dallas, Fort Worth, Plano, and Frisco, here’s how I would approach this:Cleaning Charge: While $540 may feel steep, it can vary depending on the size of the property and local market rates.

 @Patrick Pan not all states take such measures, and you can ask a reputable tenant screening company in your area how that works.