They’re requesting what feels like an unreasonable amount of information, and the demands keep escalating.So far, they’ve asked for:A video tour of my home officeCredit checks on me and my partnerCopies of the deeds for every property we ownA copy of my partner’s home lease and utility billsBusiness phone billsA signed letter from the bank verifying our accountsBank statementsHonestly, it feels more like qualifying for a loan than trying to become a customer.

At the national level, it's the best of the worst in that industry - a lot left to be desired in the customer service department but still better than doing it on your own.

I will assume positive intent here that this is not the experience you intend for your customers.

I was unfortunately denied as of yesterday, but she said it's because I am a new customer for Key.

I get it, but customers never seem to understand.   

Ambulance chasing attorneys know their way around and can legally navigate around Insurance Policies.

It’s entertaining to them sure but it solves nothing as there’s always 2 sides to the story the customer and the business.

If you’re open to it, I’d be thrilled to buy you a coffee and hear your story.Whether you specialize in residential, commercial, wholesaling, or anything in between, your insights would mean a lot to me as I navigate this journey.Please feel free to reply here or shoot me a message if you’re interested.

I know out here on the West coast with our digitalized title plants that each title company has it would be a matter of a few clicks for customer service department to transmit a copy of the mortgage to me..

I contacted Citizens  first, told them I purchased property at a tax sale and I had a deed giving me rights of ownership for the home If the customers defaulted they had the option of starting foreclosure proceedings their customers passed away 2 years ago so no payments were made.