I need to adapt and overcome.

It sounds like you have done a little bit of everything, which is really interesting to me, as being flexible is important in my long term plan so I can adapt as the market changes.

My impression is that he's an adaptive operator who moves with stealth techniques, gathers intelligence on the situation of the mission, then resolves the matter with overwhelming tactical assets and firepower to complete the mission.

Actually have used it...and like you said...I have the same fear that subs may not want to adapt...maybe I try it along with a large monitor for chat...we'll see. 

The key has been to adapt.

You can always adapt but it's pricey and most of the time not worth it. 

Key factors to weigh include the coverage offered, cost, the company's reputation for customer service, and the flexibility of the policy to adapt to your evolving needs and business growth.

Can I steal and adapt it?

The key has been to adapt.

What is truly going on, is that people adapt strategies that simply do not work, or work extremely pourly, and then use metrics like these to quantify them and justify them.