I use tenantbackgroundsearch.com, although many of the vendors provide automated reports that are nearly identical. 

The PM should have it set up so it is all automated and other than checking rent is paid as are bills, there isn't too much to it and one person usually handles their accounting.

I found someone local who is willing to handle property management (for 20%), but it feels like a waste if I'm already handling the listings and automation and integrations to run the business.

First of all - most people (including real estate investors) are lazy and will always gravitate towards promises of quick returns / passive income promises.But also - what you are describing is something that AirDNA does extremely well and automated - it can be a little pricy, but way way more effective and accurate to do this with that tool - highly recommended

Go visit all the other new/newer buildings around there to see what amenities they offer like dog washes/automation/business centers/fitness centers/package lockers/etc and compare the rents.   

Automating your finances by setting up automatic payments and using software to track income and expenses will save you time and help with organization.It's also important to manage your time effectively.

For the property my wife and I bought/took over, I looking to update the automated messages for guest.

A lot of the stuff I need to do is automated. 

By using a service it enables you to create accountability and increase the likelihood of getting paid, while also using an automated platform to handle the monthly follow-ups for up to 6-7 years so you don't have to. 

I just viewed a webinar from Cody Sperber and this program is called the "Deal Automator".