I sometimes wouldn't know a job was complete until the invoice showed up in the mail!

John Smith is licensed to do HVAC work with a dba to The-AC-Corp, you call The-AC-Corp and you get an estimate from James Miller and he does all the work and bills you under the The-AC-Corp with his name on the invoice.

Now if they broke down the invoice by line item and showed the break pads cost them $25 and they are charging you $170 in labor for the 1 hour of work how does it make you feel? 

They have gotten so comfortable with us that sometimes we have to ask them to please bill us for stuff they should have invoiced weeks or months ago.

You can't make alterations to the bathroom, send the builder invoices and tell him his grout work was bad.

You should have a detailed invoice showing what you are being charged for.

It's interesting that many of these VC-backed PMC's, despite having 10k+ properties under management, aren't doing well financially - one of them just merged with another industry-related company also not doing well.Just for fun, here's a partial list of PMC expenses that owners pretend don't exist:Office rentComputers, printers & softwareInternet & phone billOffice furnitureOffice supplies: paper, postage, ink, etc.Office liability insuranceAuto expenses: monthly payment, insurance, gas, maintenance, registration/plate feesBroker license fees: annual, monthly board & MLS fees, continuing education fees, E&O insuranceEquipment: lockboxes, signs, etc.Business income tax preparation and paymentsStaff payroll & payroll taxes Time Tasks: answering phones, calling past due tenants, scheduling tours, taking marketing pics, processing those pics, writing ads, researching rent amounts, posting ads, explaining to owners how rent determined & showing where ad posted, opening & processing mail, posting payments, bank deposits, scanning documents & posting to owner & tenant portals, explaining accounting to owners so they understand their monthly statements, taking pics/videos of repairs, finding reputable handymen and contractors, confirming they're properly licensed & insured and tracking annually, verifying repairs done properly, processing invoices for utility bills, repairs, taxes, city inspections, scheduling periodic property evaluations/inspections with tenants that don't want strangers in their homes, explaining to owners why something is taking so long, and more & more & more...OBSERVATION: many owners only want to pay a flat fee or 50% of a month of rent as a leasing fee - without realizing the repercussions. 

I fully disclose the fee to all clients, include the original vendor invoice in their landlord portal, and make it abundantly clear to them what my mark up is both contractually and time of initial invoice.

Currently, they track their expenses by keeping all their receipts and invoices in a physical book that they hand to our accountant at the end of the year (poor guy, lol). 

It took him weeks to get us the final invoice because he said that he had to organize his receipts.My question is now what?