Really depends on (1) if the tenant is being honest and hasn’t fabricated the story for sympathy in getting out of the lease and (2) if the tenant is telling the truth the financial condition of the tenant (struggling to make payments vs having $2 million in an IRA).  

Those that are "chasing" returns and are like: Well John says he will pay 15% but Jane only pays 10% I will absolutely go with John - those people I have ZERO sympathy for, especially when they are investing in unsecured loans. 

Our sympathies go out to the family of our former tenant.  

I have sympathy for that person.

Not to try in gaining any sympathy, I just thought I'd share part of my story of grief.In Early August, 2017, I took what was left of my life's' savings and used it to:1.

@Don KonipolGreat list.I can have some sympathy for #2!

It's good to stay professional and show sympathy, but it's important you enforce the rules set in the lease agreement.

@Marcel Bryar, thanks for the sympathy!

@Don Konipoli can have some sympathy for #4, since it's drilled into everyone now that you can't advance in any field unless you 'have a mentor' - so i try to redirect those into an old-fashioned pursuit called 'making friends' or, not quite as bad, 'networking.'

I am sorry, I have 0 sympathies for that racket being broken.