Think of your favorite contractors, doctors, restaurants and so on.

Hey Kate,We own a few mixed-use properties (restaurant/apartment combos) in the Lehigh Valley, and they’ve been great investments.

Google and Yelp in some towns could rank Applebees as the best restaurant.

Also if you know they’re likely to need reservations at certain restaurants I would make a note of that on the menu.

I am wondering what it takes to deliver a higher customer experience, equivalent to receiving a warm wash towel at a restaurant table before you eat. 

Wash dishes at the local restaurants.  

It's like going to a restaurant and asking the waiter do you have any vegetarian options?

Class C transitioning to Class B: more renovated homes, higher income tenants and homeowners moving in, nice cafes, shops, restaurants, coffee shops opening up.An extreme example of Class C to B is in San Francisco - when I was a kid, what was not a safe neighborhood and had lower income people, is now in high demand and tech workers making $200,000+ are living there and people walking around at night going to restaurants and shop. 

This property’s location in South End is a major win—walkability to shops, restaurants, and the light rail makes it very desirable.

Those who excel are generally focused on specific asset types whether it be Restaurant/Hospitality; Office, Industrial etc.