I just reveled at a companys lead strategy that lead from the website directly to whatsapp.

They’re requesting what feels like an unreasonable amount of information, and the demands keep escalating.So far, they’ve asked for:A video tour of my home officeCredit checks on me and my partnerCopies of the deeds for every property we ownA copy of my partner’s home lease and utility billsBusiness phone billsA signed letter from the bank verifying our accountsBank statementsHonestly, it feels more like qualifying for a loan than trying to become a customer.

I know out here on the West coast with our digitalized title plants that each title company has it would be a matter of a few clicks for customer service department to transmit a copy of the mortgage to me..

Again, I’m not sure if these guys do this to everyone or if their customer service ability as partners is just terrible.

My account was corrupted 6 months ago and can't talk to anyone other than a bot.Pretty terrible customer service....drove me to quickbooks....any discounts there?

VRBO bookings have been down Airbnb bookings have been up, but it has its own problems like siding with a guest who trashed my house with unauthorized party , truly if I had the time I would try to get off these platforms and go direct to customer, easier said than done. 

My name is Matt and I am a customer representative here at LoanGuys.com.

They don't seem to care about their customers and the tax department is the worst.

If I can help you further, please don't hesitate to reach out to me directly.

So yeah, my experience has been outstanding and they customer service has been exemplary.