Yes, communication is the key, but often it is the customer who does not provide the communication, such as details of products, or what their real expectations are, upcoming plans, etc....Case in point - I had a client (the wife actually) who had a huge 4th of July party planned, 6 months in advance.

Hopefully you didn’t get the impression that this would ever be the case. In

I have west coast and some MS A class rentals that I can self manage and never hear from the tenants except for lease renewal.. and this generally is not the case in C and medium B  you must engage and be on top of things.. one needs to remember a C class tenant is only a flat tire or stolen cell phone away from missing rent  LOL...

In my case, in South Carolina, it seems like the cost would be the same, and this is not especially time-sensitive. 

Case in point, I walked into a bank with 150K in cash and wanted a business loan to be secured by said cash with a credit score of over 800. 

Some states require you to pay interest to the tenant but that doesn't appear to be the case in NC.Most banks should be able to assist you if you ask them to open a trust account for security deposits.  

I HIGHLY doubt that is the case in Il though, and if not, it is considered a luxury and you are perfectly ok getting it fixed in a little over a week.

Case in Point, each one of my rentals has a line item for a prorated portion of my CPA bill.

That’s certainly not the case in TX.

Case in point the other war was a World War and we sold war goods to everyone.