Hey @Jon Klaus - we hit different groups at different frequencies, something like:Absentees - MonthlyOwner Occ - Every 6 to 8 weeksProbate - Hit them twice in 30 days then every 2 months for about 9 months maxWe don't stop mailing once we have our frequencies tuned in - but we do refresh each list every 6 months to get the news and drop the outdated records....

Had to refresh it a couple times

I have extended that cycle out to 6 weeks before, and the trend continues, but usually no more than 5 before I refresh my list and start over.

What a refreshing change from the posts we've been seeing lately about vendor services!

Your willingness to share, answer questions and respond to inquiries is beyond impressive and your ability to be truthful yet respectful is refreshing!

When I get to the end of the cycle, I refresh my list and start over with letter 1.

The point is to have a short instructional video to memorialize how a task is performed and can be used to train new VA's (or refresh your memory, too).

Sorry I lost track of the post Refresh my memory please. 

Sounds like I need a geography refresher...But what you're saying is consistent with what I've heard from others as well.

I'll refresh this one last time.