Your best option is to terminate the current manager and switch to one with better processes and communication.

They claim to market on dozens of online channels, and they seem to know the right amenities to feature, have great design, services, experiences etc.

I'd really vet the developer, their past projects, talk to prior partners (GP & LP) to see how prior development deals worked out and how the communication was, etc.

Building relationships with them early is key.For tenant communication and rent collection, tools like Buildium or Avail can make life easier.

About 3 months have gone by and we just received an email from a communications company billing us $4,000 for breaking a communication line buried in the yard.

TBH I don't know whether that means I have the right to expire this lease or they're completely responsible for all expenses.I like my tenants, they're always paying on time & communicative.

Sending threatening communications is not a good way to start a long term relationship with the people who own the home you live in.

All channels can work, but some do pan out more reliably than others over the long haul.You’re prety likely eager to free up that mortgage.. and who could blame you?

There is a flaw in the business model and thier internal processes need a lot of work.First the good,Yes, I got paid every month.Nomad found me good renters.Next the badDue to needing to make the guaranteed rent they rented my unit below market valueIn communicating with Nomad they were disorganized, often sending conflicting messages and not alignedNomad offered to find me a repair company, that compnany charged $400 for a $25 dollar part and I was stuck with Nomad saying "not their problem" and the vendor saying Nomad was the client not me.Nomad was horrible to my renters as their property management term ended.

The managers are non-communicative.