Especially when the crowd is doing so little and performing so badly in regards to customer service.

They used an architect to help develop the custom home, then sub-contracted the work over 9-12 months.Neither of us are contractors but we're very excited about real estate and are here to learn. 

The two 1-Bdrms and two studios will need new kitchens and bathrooms.We are currently (as of 9/16) in the middle of renovation, but I will take it back to the beginning and highlight key areas and lessons learned. 

Originally I owned property in more than one state, NY and MA, so I can obtain reports by state.As to customer and jobs, in your setup, units are associated with customers and jobs with tenants.

In business strategy, one of the first and most important activities is to define your perfect (target) customer and gather as much understanding as possible about what that customer values.  

have fun and keep a score card of your success (add up equity until you hit a million dollarstenants - your new responsibilities - treat them like customers - they'll pay your mortgages if you dodo not associate yourself with a mentor or buy expensive real estate programs unless you know for sure that the instructor  or mentor has a reasonable large net worth and is qualified to teach you what you need!

It's very common.The risk is that the buyer backs out of the deal later when it's taking too long to finish or they don't like the customizations.

What I bring to the table:- Stable income/employment history- Handy and technically minded- Great with excel and programming, should translate well to custom analysis tools and automation- Commitment and discipline to spend the next decade grinding and doing whatever (legally and ethically) it takes to be successful.Thank you for taking the time to read this, and thank you to everyone involved with bigger pockets for facilitating this community.  

Some sound good on paper and then lack customer service, etc. 

I got an investment/secondary home HELOC from Vectra Bank but their customer service and overall experience is trash.