How to beat the competition and make more money

[Bryan L.]

Tell me if y'all are seeing this. Lately, I've been seeing a problem with businesses/service providers who are just really dropping the ball. For example, I signed up for a new program and it took them 2 months to get anything to me (after I contacted them twice to remind them). Then, I had a phone call with the executive director of this program and he said that he was going to have John Doe call me (that hasn't happened after waiting 2 weeks). I found a similar group online and put in a contact request through their contact form on their website - you guessed it - crickets. And just this morning I had a question for someone at my church. I went to their website and to the contact page and got the general contact email address and sent an email.  Guess what, it was returned/kicked-back as not deliverable. 

Guys, it really doesn't take much at all to stand out from the crowd. Especially when the crowd is doing so little and performing so badly in regards to customer service. You'll stand head-and-shoulders above the rest if you will just have contact systems that actually work and if you will just actually return calls/messages and actually do what you have told your customers you will do.