Hi johann,Providing free laundry room facilities is a great perk if you cannot house machines in the individual units, so I hope you are building this cost into the rents.Lots of good suggestions here including posting of common courtesy rules such as cleaning lint trap after each use, not leaving clothes sit in washer or dryer, and locking door before leaving the facility.

Okay, here's a different thread for you to sink your teeth into.I had a tenant that overloaded two sets of closet shelves with clothes on hangers and they collapsed last month. 

It was very convenient, no need for laundry baskets full of dirty clothes in our closets.

Korea where restaurants have been staying open the whole time, people are still not going out to eat or buy clothes (non-essential  economic activity mostly dead)...lots of suicide there by small business owners...very sad...once people read/watch enough news about many people dying due to CV, fear sets in and it really restricts the economic activity.

Two rolls of toilet paper, paper towels, two water bottles, and two candy bars packed in a cloth shopping bag can be done for $5.

I'd be doing that and bringing in yoga instructors...then just sit back and watch.

She wants to fix up the house we live in, maybe take a summer vacation, new clothes, shoes, maybe a different car???

We have an expectations meeting with the owner of the company of what we expect of them and what they can expect of us.We have them sign a code of conduct that they must adhere to, acceptable arrival time to the property, what their employees are and are not allow to discuss with the tenants, making sure their staff have professional clothing with company logo or identifying information on them and then we keep a copy of their lisc and insurance information on file.Again it is all about liability and you dont want to scramble looking for their information when you most need it.If they are not willing to do these things then they will not be willing to be a good partner down the road to make the relationship mutually beneficial.

People are used to seeing suds and if there are no suds the clothes are not getting clean.

No one is going to bring in their wet clothes to use my free dryer!