Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

What is more common is someone saying they have everything, calling it "easy" and it's all just BS sales pitch.

It's also common for the "cash only" advertisements to come from brokers or sellers who are misinformed.

While it's something I think is not taken seriously enough by society and the law, it's just far to common amongst all classes of people.

Quote from @Steven Stanimirovic: Hi Rich,The prepayment penalties you’ve encountered are quite standard with DSCR loans, as lenders often structure these penalties (commonly called "step-down prepayment penalties") to offset the risk of early loan payoff.

I don't see the value there....paying a plumber to come re-iterate common sense. 

Yes pretty common, minimum downpayment is generally 25% (occasionally that 20% will work) but just depends on your situation.  

A mortgage lien being the most common one.

While this is not common, its also not uncommon. 

It's very common for sellers to provide bad infor to brokers.