I add the picture because doesn't let me send the reply properly 

He explained the prior tenant hung a picture there, drove a nail threw the wall, dented a pipe. 

When I run into a customer that wants to supply materials , my estimate is over then and there .

One of the biggest mistakes I encountered in years doing remodels and builds was when a customer wanted to do their own painting to 'save a few bucks'.It was a disaster - every. single. time.A pro painter is a huge plus to the finish fit and feel of any project, they are just too good.

Call Customer Service ASAP.Mike

They are two distinct skill sets.Property managers focus on customer experience, while asset managers are fiduciaries to the investors. 

Sometimes it works better to pull the ad and relist with a slightly different picture and lower price. 

Clear and constant communication regarding progress and deadlines is important with contractors, they're often overwhelmed dealing with a ton of moving parts and trying to juggle more than one customers expectations. 

But the bigger picture is the appreciation:Let say there is 3% appreciation per year to the value of the house.  

Many will look at our profile pictures and see young men who probably have little experience in the space, which is why I joined a company with a solid track record/decades of collective individual experience to learn more!