It appears to be that their focus might lean more towards collecting money rather than providing substantial support and outcomes.

@Kenneth P Ford they are a national franchise with great marketing.They also have some national support for their individual franchises, but it all depends on the local team.Recommend exploring as many sources as possible to get referrals AND cross-reference them to get as much accurate information as possible.Check out NARPM.com, BP’s Property Manager Finder (BiggerPockets: The Real Estate Investing Social Network), etc.Also, encourage you to learn from the mistakes of others - by reading posts here on BiggerPockets about owners not having their expectations met by their current Property Management Company.

This kind of proactive support can mean the difference between a smooth process and a viral disaster waiting to happen.

And I get great feedback from them (my clients), but wanted to ask some non-clients what kind of things they're looking for in an agent helping them invest from as far as across the coast or even the ocean sometimes? 

2 and 3 kind of cancel each other out in my opinion.

He won’t give up because he never wants to experience homelessness again he tells me.I’m reaching out for advice on how to support him better.

I happen to agree with most of the folks on this board that this kind of structure is overkill.Also, understand there can be issues getting a mortgage with an institutional lender and potential problems getting title insurance.

Your MLS should have some kind of key word search.

They really don't have the power or right to place any kind of lien on the property while they simply have it under contract and aren't doing any improvement to the property. 

It really comes down to investing in a growing market, in a good neighborhood & building a great team to support you.