We literally got a 4 star review overall because there wasn't "enough tp" in the house and because the linens are provided in sealed bags and not on the beds, but everything else " was great".

(meaning, has the customer paid on time)You will see these steps occur since your company is the lender on this transaction. 

I was not impressed as they would not provide any references for reviews, they sited privacy concerns, which I thought was unusual. 

Son I got curious & decided to do a Google search on her reviews......

If it comes back the same, you're back to square one, but in either case, now is definitely the time that you need to be contacting an attorney, likely one that can help with the real estate side, and another to review bankruptcy options

I must have looked at dozens of videos, blogs, and reviews on all the different types of software available.For all you seasoned investors out there, what software would you recommend to new investors?

Here, you should be obtaining a geotech report and reviewing the title report and the zoning  to verify there are no deed restrictions or zoning overlays. 

I noticed Connected Investors has their own marketplace.. but I've seen mixed reviews so not sure what to do there.Any advice is greatly appreciated.

You can also search Google and read reviews.

I would also say review everything they do and set up this way you can start learning how it is done and what is required so you can do it yourself in the future if that's the route that you are wanting to take.