This would be an excellent question for them.

@Daniel Green some good suggestions and really high performers on this thread, you are in good hands. 

Hey @Eric DeNardo If you don't get a quick enough response from others on this forum, I might reach out to Shannon Weinstein via LinkedIn: https://www.linkedin.com/in/shannonweinstein/.

The have interviews, tips, and tricks to getting started.

If Chris is actually doing this in your area, then listen to him.

Here $10 is reasonable) to each unit's monthly cost for the work to handle this utility cost and associated billing and put this in writing in each lease renewal.

But like @Henry Clark said and others in this post there are options you can consider.

@Nate McCarthy I think this could be a great opportunity if approached thoughtfully.

This winter we had a no heat call on a Sunday and I had the technician out there that day. 

This experience has provided me with a strong foundation in acquisitions, valuations, and deal sourcing.