Thanks for the prompt reply.Apologies for not being clear enough in my original post.

I would tweak the prompt to get more specific about the actual modeling being used.

I hope not but just curious as to what prompted this question. 

It looks like our customer support team was able to resolve this issue for you, promptly and effectively.

Statistically, it will if I don't get control of the situation.Taken together I'm increasingly in a situation where getting paid rent by the tenant promptly and by the city or state... eventually. 

You may want to approach the contractors and let them know you plan on putting in a claim and see if that prompts them to offer a compromise. 

Customer service revolves a lot around maintenance, answering the phone or texts promptly, and resolving issues in a timely manner.

Your satisfaction and success are our top priorities, and I want to ensure that any concerns are addressed promptly and effectively.Learn MoreTo get a better sense of what we offer and see some of the successful deals we've done with our partners, feel free to visit my BiggerPockets profile.Again, I'm sorry for your experience, and I appreciate you bringing this to my attention.

Promptly (2hr or less) respond to inquiries.

First, I was informed that wholesaling in Texas now requires a double-close, which made my eyes go wide and prompted a deeper inquiry.