If you're unwilling to charge a common fee, I wonder how you're going to handle a problematic tenant who is late on rent or responsible for paying the plumber to remove a kid's underwear from a clogged toilet.How will you conduct a credit/criminal screening without an electronic application?

And in the same complex later built units had individual heat pumps and hot water heaters which the unit occupant pays. 

This is where it pays to consult with a real estate attorney.

If they failed to pay the bill and utilities are shut off, they are responsible for any damages caused.

Quote from @Jordan Townes: so why are you people that already sunk 40k into this not paying a little more a getting a  lawyer? 

Attend in person, bid, if you win you have to pay right then via a cashiers check.

However, just remember you do need to pay for all this.

What have you been paying for utilities?

What is she doing now in terms of paying for housing? 

The cancel function is not working and I was forced to pay over 400 for service I did not want.There is no customer service number to call.