I am the owner of DealMachine and take personal responsibility for making sure we communicate clearly and have issued a refund to you (the initial charge was April 2023 and it is 2025 now... sorry it took so long to see this).Direct mail is a hard cost, so when you send out direct mail, you get the first 20 free during the free trial. 

Should i speak with the alleged loud tenant or send communication out to all as a reminder?

It may be that they are underwriting the property at a significantly different valuation than what you are using or that they feel that you or the deal is excessively risky.Great advice here, and a good HML will have an account rep or someone to communicate with you through the process so that you know. 

That plus his willingness to communicate with anyone who asks him questions and his team are very  praiseworthy.

After years and years of being frustrated by how tough it is to find honest, communicative contractors, I decided to start a Handyman/contracting business.This is NOT a solicitation.My question is – What are Property Managers / STR Owners / Investors looking for when they need a handyman and how are they finding them?

Here is how we usually handle situations like this: if a tenant communicates with us, we usually try to work something out with the tenant. 

I second everything @Sandor Lau said above, communication and property care has been excellent. 

@Sonja RevellsThey usually communicate to the seller there are liens and their proceeds would be less because of the payoffs.

Assuming you already paid for the first occurrence, if it happens again and the plumber doesn't find anything wrong then, yes, the tenant should be responsible for the invoice.Your PM should be setting those expectations when they communicate with your tenant."

Does anyone have a recommendation for a reliable, quality cleaning company with great communication?