In fact as the fiduciary your responsibility is to grow the account as quickly and effectively as you can.  

Lease Agreement: Use a compliant, detailed lease covering rent, rules, and responsibilities.2.

Hi, this is a high rise condo and the building is responsible for the ventilation system which is not working, not only in my unit (bathroom & kitchen) but in the entire building.

I don’t charge a pet deposit or pet rent but I do put in the lease that the tenant is responsible for any and all pet damage.

I would make the check out to both of them and let them figure it out as I assume the lease agreement did not have who was responsible by percentage.

And to your earlier point, the response has been taking the victim stance instead of just explaining the business model and why he uses a different name on BP than FB, FL legal records, etc. 

We have a PM and communicate wiht them. when we did not have one long ago we did not have any app or anything. we had them pay online or mail a check and put $ in quickbooks and if there was an issue they would call or email us.

Your response should be 1- what is your hourly rate?

I came across an online course professing that you don’t need to visit or live near the properties you manage.

When you're responsible for customizing the layout you can get more creative and find extra space a builder missed out on because they wanted to include some type of flex space or amenity room or it just didn't fit their box.