Although we've never met, I've previously come across your content and respect you as a voice for all that can be great in the self-directed space - from both a compliance and strategy perspective.Regarding your inquiry here, I can't respond to it directly for multiple reasons:I would not comment on a specific company or individualMarketing terms and trademarks have no inherent meaning - essentially meaningless - and the "product" can being sold using a trademark can theoretically change over time in any number of ways.That being said, the best way for an expert such as yourself to get answers is directly from "the horse's mouth."

I did compensate some with a free month and a lock to replace the cut one but that was a business decision to prevent negative word of mouth.  

I don't understand how the people on here can post about how people who can't pay their rent are losers or they need to get out when you know I'd like to see them live in our shoes for a minute cuz they be shutting their mouths 

In the end, I would've been happier to have never purchased them in the first place.

They help us chill out, feel happier, and bring our A-game to work.🚀 So, here's my challenge to you: let's all carve out some time for our hobbies.

I also get referred to a ton of investors each month through BP who find themselves in trouble and the first thing out of their mouth is "but the real estate agent said....).

I’ve been dealing with a high maintenance tenant for slightly over a year that I’ve suggested three times they’d be happier somewhere else and they should move to no avail.

For example, if you find a PM that uses a 600+ credit score minimum for the portfolio they manage and you want 700+ then you are allowing the PM to follow less strict guidelines and opening you home to greater risk.For the marketing side of things, I'd recommend using Zillow, Apartments.com, Redfin, and Facebook for potential word of mouth in your sphere.

and our mortgage is much happier than it would have been in MD.

I find that all of our tenants when we say we don't use property management they jump for joy and say their prior landlord/property management was terrible to work with.I just assumed that everywhere has bad landlords who aren't willing to do the right thing for their tenants, which ultimately leads to happier tenants, longer leases and more $$ for us.