The heloc is my primary source of investing money so i am trying to protect it from getting frozen.

But it's obviously harder doing things on the exterior of the property, and you need to make sure your furnace/boiler work well so if you aren't at the property for a few days, you don't end up with a furnace that craps out and you have frozen pipes!

Regarding the water dispenser, a common reason for them to not work is the line gets frozen.

Most likely, unless it has been frozen, it would be the COA's responsibility to make the deficient piping whole again, with the possibility that the cosmetic damage in your unit falls to you.

Of course I am understanding of the circumstances, we're still in the middle of a pandemic so staffing at their office was frequently an issue, supply chain shortages and backlogs of necessary equipment, winter was upon us and the ground is frozen.

Yes, everything was fried and everything arrived frozen.

Evictions have been frozen and when they start again, I fear the courts will be clogged for years.  

It is frozen long term in case anything happens and it may be less interest than you are paying now on your current loan.

Some people are scammers, some are disorganized, lazy or suffer from mental disorders where they get frozen and do nothing.

When I was on the phone with the PM, he told me that other properties they manage they just let the frozen pipes sit there and usually in a day or two they are defrosted.