Because we are human and make mistakes. 

It's human nature. 

Look at places like Habitat for Humanity Restore.

This pandemic was predicted and modeled mathematically for decades to occur either naturally from deforestation and human contact with rare animal species and insect species, or in the situation of COVID 19 from direct human manipulation, of viral genetics.

We are starting to feel the effects of what could be one of the greatest human migrations in the U.S. because of climate change.

Reviewing it, it seems that they are using AI type software to run the exchange.My experience so far with AI software in the tax realm is that it is a far cry from being ready for a lack of human intervention and oversight. 

Not sure if you're a pro member on BP, but if you are to familiarize yourself with the area besides having a trusted human who knows the specific market there - the Market Finder app has a lot of good info and the Deal Finder you can use to poke around that area on a more granular levelKeep us updated on what happens with this!

Their VAs will typically use Hospitable to manage your account and automate as much as possible but are there to answer one-to-one questions when a human touch is needed

Marketing the education is optional, and I believe it is one of the most humane ways to compensate an independent business owner.

You are probably ok with any reasonable rule especially if you can point to a HOA, county, state or even a the Humane Society guideline.