I find it’s usually radio silence from prospective tenants like this when they are pressed on actually having a disability requiring an ESA. 

If mixed in with your deposits and reserve funds, you may accidentally spend money you shouldn't have. 

Press the issue.

IMO a good retail listing person is going to say F-that, I don't waste my time trying to make buyers lists, I have lists of finance brokers, r.e. brokers and other gate keepers who spend there time doing all these buyer lists and I know how to present and pitch to them to get action from them pressing for all there buyers to act.

Unfortunately, some companies like the old Kennedy Funding created some bad press for upfront fees but I don't subscribe to all fees are "bad".

Some negative press could come up along with the morale battles with yourself.   

Hello, hope this isn't too long of a read, but I was curious what everyone thought about this situation: During turnover, rather late, I noticed the tile of the shower was cracking along the grout lines, and I noticed it had some give when I pressed the walls.

I had an accidental chargeback that the tenant had reversed at Amex because his mother did not recognize the name of my LLC. 

As with anything you can find examples of PMs who abuse this, however, if its not blatant and excessive try your best to relax because I promise if you keep pressing that button you will be looking for a new Property Manager. 

NOLO Press and others have books on LLC and how to run then.