Rent Redi Alternatives

[Trey Fischer]

Hello, I am not sure why bigger pockets advertises rentredi.com, but I have been using them for several months and their support is beyond awful and I have been trying to locate money that has mysteriously disappeared. I had an accidental chargeback that the tenant had reversed at Amex because his mother did not recognize the name of my LLC. I have seen the tenant's bank statement and they opened a case with amex. After months of being told to wait(Issue started in April 2024) by rent redi, I finally found an agent that would escalate it to their backend payment processor(Propay). The payment processor says they have no funds "being held" but yet I can clearly see the money was sent and their is a Amex case number that says the money was sent back to my account. I then asked support that we do a conference call with Amex, propay(rent redi's payment processor) and they refused. $350 dollars doesn't just disappear. I have reached out to the CEO over a week ago on Linkedin with no response.