Sometimes used (gently or heavily) and even brand new. 

I'd gently push the seller to find out why they're so desperate to sell. 

Hello, Long time lurker and a new poster - please be gentle if I'm posting this in the incorrect place. 

Also suggest she moves to an online payment like zelle or paypal where you can request money by a due date to gently remind her and then send ongoing late fee requests to for the late fee as it builds so you don't have to feel you are walking on egg shells.

REI Gurus,I am a new investor from St.Louis and closed on my first property this week after getting stuck with analysis paralysis for over 6 months. 2021 Goal achieved, a lot of people here at BP extended help very grateful for that.I am now getting ready to list my property for rent and I am not able to get all the features working on the Steam Shower Jet Tub like the foot massager, jet options. 

From what you have written, I will gently disagree with my BP colleagues. 

Please, be gentle but honest!

But how do I inform the tenant of this decision, while making a gentle and compelling argument?

The work was all done by a reputable contractor that I know and trust.The roof is a little wavy and there are multiple gentle slopes in the house, one of which doesn't allow the bathroom door to close properly.I had someone come out to the property today to check the crawl space but the new vinyl siding covers the access so it looks as if I won't be able to see it before buying.

Do you want and A/B class property with less headaches or C/D class properties that need a lot of massaging?