Do you ask the property management firms to manage your asset(s) full-time, or do you simply consult with them on occasion?

As it so happens, I was more than generous waiving late fees on rent payments (multiple occasions) and not even charging them for a broken dishwasher.Since this is the first time I've encountered a tenant threatening legal action as a landlord - I just ordered the NOLO guide to reference my responsibilities at this point, but wanted to reach out and see how others have responded to this type of feedback by a tenant following a partial security deposit return where there is a disagreement.I'm pretty sure I have done everything right from a deduction standpoint.  

Having been involved in well over 500+ short sales and other bank workout options, I've gotten sale dates postponed within a few days or weeks of the sale on multiple occasions by traditional work out options with the servicer. 

I reviewed video, on behalf of management, with RPD on multiple occasions.

A simple drive by on occasion can answer a lot for you.  

I lost potential rent during the time that I could not start the repairs (not to mention loss of income from my business while I dealt with this ordeal).I attempted (on a few occasions) to contact members of the  condo board regarding the actions of the property manager and no one responded.  

On occasion, sporting good and hobby stores will fill some vacancies but usually the owners of the mall are hard pressed and need to sell their malls.

I have used private money on MANY occasions but I talked to someone to help set up the first one and then I duplicated the same situation not needing an attorney.  

We have had multiple occasions that we turned away business because the concessions that the customer requested our business policies couldn't approve.

@Nabeel Mahmud We run into this on occasion.