The problem is you are emotionally involved and don't seem to be cut out for landlording.

Also make sure you interview at least 3 different companies and ask their fees, their business structure and how communication works.  

Communicate well with your tenants and treat them fairly.

I really struggled with gaining people's trust being so young and I wasn't able to communicate with clients.

I communicated with them, shared what the plan was going to be when we renewed their lease, and wanted to ensure that they knew how much I appreciated their long term tenancy in the property. 

Some are data driven and profit driven, others are emotionally driven and have grand visions of great appreciation through long-term holds.

However, the communication from the corporate office appears to be directly from the owner, Michael, who has proactively engaged with me and my associates through a call to address our questions and concerns.

As a buyer’s agent, you’ll need to communicate your worth and expertise to the clients more than ever. 

Some are local people to the listing and assist in boots in the ground activities, others just do guest communications etc.A PM is not necessarily a building manager, but does typically manage the whole process property. 

I would put in writing a request for all communication from the property manager including the caseworker name for the tenant and name and phone number of your tenant (if you don't have) and start contacting them directly to find out what's going on if your PM company isn't being responsive.Good luck.