Assuming you already paid for the first occurrence, if it happens again and the plumber doesn't find anything wrong then, yes, the tenant should be responsible for the invoice.Your PM should be setting those expectations when they communicate with your tenant."

@Kyle CarterAsk about their communication style, does it fit with yours? 

Communication with the tenants is key.

I would work on my communication of my processes including letting them know asap of their schedule with me. 

AS noted we have two small positions and communication is very good reports are on time K 1s are on time.. of course we will see how it all ends up .. but for day to day operations compared to the horror stories you are hearing about other syndicators they are doing very well.Thanks!

Also, clear communication with your parents about goals, risks, and expectations will also help avoid tension.

I'm going to take your comments about the communication to heart. 

It also allows you to manage paperwork and document communications with Tenants. 

If you have clearly communicated your requirements to the prospect, then they are simply not adhering to them.

Sellers are notorious for not communicating any changes in their unit counts to avoid paying taxes.