Sometimes it's device dependent (either browser or phone problems).

I did not know of this time log requirement for STRs, so as a newbie I am going back through emails, texts, phone logs, invoices, etc. to determine how much time I spent on everything.  

I was trying to appeal to the next generation with more app-based management rather than phone calls and emails.  

When I got suspicious, I asked my realtor to send me a copy of the funding letter which was on letterhead & had the name & phone number of InsulaI do believe two of the partners went with them due to the low interest fees.

That phone call may be the decision maker.I would also look into Virginia Housing. 

All tenant issues would still come directly to me via text/email/call and I can be the middle man to broker the communication with handyman/repairs/etc.I have handled issues remotely before in the past while on vacation for a few weeks (pipe burst, sink clogs, broken appliances, etc.)

The poster was asking about broken/damaged household items and guests destroying a rental. 

I can literally call my banker and get something done over the phone.  

Although William Silva ghosted me for over one month, as soon as BofA contacted his bank, he blew up my phone with nasty phone calls and texts.

Most businesses, property management or not, fail due to the lack of sales, not due to the lack of systems and phone etiquette.