My expertise is high end custom homes, and high end remodels.

In the meantime, I had a bad experience with a local (Seattle area) custom cabinet maker so I'd love some recommendations on folks who do high quality work, but are reasonably priced and responsive.

Their customer service has really dropped over the last several years. 

If "No" and it has to be for 1 year and for everywhere, then walk away (unless it's mandatory).The agreement is designed to designate the buyer as a "client" vs. being just a "customer."

Before online booking was required,  we just drew up a lease and dealt directly with the customer.

In my rentals I go for a custom look and have travertine (dated?)

I have contacted customer support how to upload one.  

I started a business installing accounting software where I found out the former bookkeeper of my customer embezzled $200,000, over a one year period and they had me go through the books to figure out how he did it.

I constantly consume Bigger Pockets podcasts while driving between customers which can redeem several hours a day otherwise lost.

(And also to buy motorcycles and a fun car, eventually)I'm currently addicted to the BP podcasts and listen to them while I drive to customer visits around the state.