The former is free, and I do not know about the latter.I use WhatsApp as I am able to communicate overseas with little problems, too.

I had a similar situation thought I didn't go to court, they got late up to 2 months, but communication was fluent, I knew the issues that they weren't through and I did evaluate every time if I evict them or not, the late fees accumulated were a lot and they were paying as soon as the monthly payment was done.

As much as my home comes with the emotional attachment of all the work I have done, I do my best to look at it as a tangible asset and how I can best utilize the equity for growth.

Avoid the cash offer stuff, and saying quick closing in letters, use emotion, people really do respond well to it.

Is this an emotional and preference thing or a true need?

It has the ability to set up custom workflow, manage documents (including a doc portal for borrowers to upload), servicing management, auto-document generation, and email templating for streamlined communications with vendors like title and escrow, insurance agents, borrowers, and investors. 

We have simple form letter that says "the information you provided does not meet the requirements for an Emotional Support Animal".FWIW, you could also change your no-pet policy.  

Sometimes, partial renovations can be significantly cheaper while still resolving the main issues.Rent Adjustment Considerations: If you decide not to raise the rent to cover the cost of repairs, communicate clearly with your tenants about the situation.

It gives me a chance to communicate CLEARLY with the tenant.

Already initiated initial communication with some of the investor friendly agents.