Who is responsible for cleaning and getting rid of smell, tenant or landlord and what is a reasonable time frame for getting the job done.

Do you meet with us routinely to be proactive and do planning?

We averaged $1700/month in revenue over the first 6 months, 85% occupancy, and clean the unit ourselves.In October, we closed on a SFH in MI.

I clean all shared areas of the home, cook occasional meals for guests, lawncare, maintenance, and shop for them (consistently provide milk, bread, basics etc)?

This generally involves weight/resistance training, which I've found to be the best all around exercise routine.

However, he (you) should keep it "clean" and not also use it for personal reasons.

If so, take photos of the place before you clean it and send a bill to the last known address including any cleaning costs and unpaid rent. 

I havent had any other experience in the US and with turnkey companies before, I had no bias versus turnkey companies either unlike a lot seem to have in the US so I came in with a clean slate but a very, very carefull and critical mind (someone said "very on the ball", Engelo would say "Pain in the XXXX"), but if the perfect turnkey company existed I believe they would be very close to what OCF is doing (remember that I'm French and in our culture, nobody's perfect !!).

was it because of the tenant or should it have been part of routine maintenance.As mentioned, whether 9 days or 9 months, if it is within the time period allowed by statute, then you should respond. 

My husband is also very allergic to cats and will cost us a lot of money to deep clean the apartment once he moves out which is what we explained.