At the time of social media, it's through word of mouth and, if the country was such a bad place (I know that's not what you think or wrote) and this kind of "incidents" were the rule, it'd be known very quickly and people would stop to go.The problem often comes from the too high expectations of people who forget that Colombia is still an emerging country (and I'm not suggesting this is your case).

How should incidents like these be handled?

I flew with the pilot of "Blackhawk Down", Mike Durant (CW4, Ret) a few years before that incident.

Ask the tenants if you can go into their units and check it out.I had several incidents, one at s business I own, and one in the last several months at the 2 family where I reside.

Another incident and they will likely not bothering to report it and simply do a midnight run.

This last incident has made you feel personally insulted and has cost you some money.

It's much better to have a strict screening process in the beginning, than to try being strict in enforcing a lease agreement after an incident.

Aloha,Any competent PM should be providing you with monthly financial reports showing all income and expenses, and including copies of invoices paid during the reporting month.If they are making repairs with their own, in-house staff, I would require itemized receipts for materials and separate hourly labor charges.Your Management Agreement should also have a per incident limit, which they cannot exceed without your approval, except to protect life or property.

A domestic incident has caused the wife to leave the state, and the husband is MIA on a drug bender.

My question is who is responsible for this incident?