As a landlord, that may prompt me to not renew the tenants lease hence they would have to seek alternative housing. 

Make sure you are staying in touch with your lender and respond promptly to any requests for documents. 

Here are some simple tips to help you communicate better with your guests:Respond Promptly: Try to reply to messages and inquiries quickly, ideally within an hour, to show you’re attentive.Provide Clear Info: Make sure your listing is detailed with information about your home, rules, and check-in process to set clear expectations.Personal Touch: Use the guest’s name and reference their questions to make them feel welcomed and valued.House Manual: Create a simple guide with Wi-Fi details, local tips, and house rules to answer common questions.Check-In and Check-Out: Send reminders with instructions a day or two before their stay and before check-out to keep things smooth.Respect Privacy: Let guests know you’re available if they need anything but respect their privacy preferences.Handle Issues Well: Address any concerns promptly and professionally to ensure a positive experience.Follow Up: Check in after their arrival to make sure everything is okay and thank them after their stay, asking for feedback.If you have any questions about managing your Airbnb, feel free to reach out for tips or advice!

They have failed to renew my entities with the Secretaries of State multiple times, have billed me wrong amounts, and GREATEST OF ALL, have cost my business ~$50K in cumulative TAX PENALTIES due to negligence in filing for a tax extension, failing to walk me through my tax filings and needed payments, and failing to file an abatement promptly.

I received said package the next day and promptly sent it back UNOPENED.

You might want to add something like this to your future leases to protect yourself from whiny, crazy tenants  and their mold complaints:Any cost to remove mold that was reasonably caused by the tenant(s), or that was not reported promptly, will be charged to the tenants.

. - What prompted the purchase of the lot? 

The main tenant continued to pay rent, and we failed to really do a proactive follow-up for the next couple of months.In June, we decided to check into the situation prompted by a call from a very concerned neighbor who is familiar with all the trouble the main tenant causes.

While some property owners choose to self-manage their rentals, there are compelling reasons to consider hiring a professional property management company:- Expertise and Experience: Property management companies have the knowledge and experience to effectively screen tenants, assess rental market trends, and handle maintenance and repair issues promptly.- Time Savings: Managing rental properties can be time-consuming, especially when handling tenant inquiries, maintenance requests, and lease renewals.

The real estate industry is constantly evolving, prompting us to reassess our strategies and objectives from time to time.What specific features are you currently seeking in your properties?