There is no question that you will encounter racial bias, gender bias, age bias, etc.

Wholesalers, yellow letters, bandit signs, guerrilla marketing, website with seo/blogs, vehicle signage, shirts, bumper stickers, business cards, door knocking, networking, realtors, TV, radio, and other things I'm forgetting.I agree with Mathew that contracting also scales and supplements your business.

@Ian Noble, I own a duplex and have encountered the same issues you are experiencing.

I am one of the Originators of the transition from fossil fuels to clean energy, over a 6 year period was responsible with approx $400 million for building the NY solar Infrastructure on Long Island, changing policy and laws as well as working with all Trade Associations which resulted in towns incoporating Energy Star Homes into law, made LEED standards, transition the lights to LEDs,  played a big part in construction of the first Solar Hydrogen home in US, involved in ES, wind, Electric Vehicles, Battery Storage, new and retrofit commercial and more.Over my career I have encountered every possible technology, good bad and scam.

Here is another one I encountered. 

Still, a great turnaround for the set backs you encountered.

Has anyone ever encountered a situation where a realtor has turned down an offer because the EMD was not 5% minimum and then proceeds to insult me in writing with a  text message?

You could also get nice professionally printed cards and then print your own sticker to put on the back, if you want.The reason I do that is that it's kind of common to get lots of business cards at one of these meetings, and then have a hard time remembering what that person *does* when you look at the card later.  

@John Smeltzer I have condo rentals too, but have not encountered this issue (yet...and thankfully).

If they are having issues with hot water, that would be a daily frustration, and it's also an item mentioned in the rent escrow doc as a valid issue.Some of the water leak stuff, it is in your interest as a landlord/asset owner to fix ASAP, as the cost of water damage repairs goes up the longer it's neglected.The other thing is that they seem to be making a point that they have encountered numerous rodents and trying to smear your place as rat-infested, perhaps to try to bias the judge against you, perhaps because it's their reality.