Be a great landlord, provide timely communication, responsive maintenance and fair treatment.

I especially appreciated their reports, which detail the methods, dates, and times they attempted to reach tenants.

I am very intrigued by the BRRRR method but my skills and expertise still lie in fix-and-flips.

Communication was not good so the entire process so I said no..

I personally don't want to use them again mainly because of the lack of communication 

So much can be done online, and while you DO need to be reachable by your guests, you do NOT have to be reachable within 90 seconds, so don't feel hostage to some unreasonable standard of communication. 

My partner and I didn’t communicate well and we blew the Reno budget.

I have also managed the day-to-day operations which involved me ensuring all amenities were stocked, coordination with the cleaning staff, and handling communication with challenging guests.My Remote work skills have proven me to be a great asset for my property owner who was not much involved in running their airbnb rental but was well-informed by me. 

Communicate and set expectations.

We have 15 rentals and have been using Buildium for 8 years for tenant communications, collecting rent, and leasing.